Responsible Gambling and Self-Exclusion Policy

Definitions

10bet-play.com: means the brand and all gambling products offered online through computers and laptops via www.10bet-play.com, as well as mobile products accessed through mobile phones, tablets, applications, mobile versions of the Website, and any other related URLs used by us from time to time.

Customer: an individual who has registered an account with 10bet-play.com and participates in betting or gaming activities offered through the 10bet-play.com platform.

Gambling Platform: a website, application, mobile service, or other platform accessible through the Internet, mobile, wireless, or similar communications technology that provides Customers with access to gambling activities. The Gambling Platform may offer Sports Betting, Live Betting, Virtual Sports, Casino, Games, Live Casino, and other betting or gaming products.

Responsible Gambling Account Restriction: a restriction applied by 10bet-play.com to a Customer’s account where gambling-related concerns or indicators of potential gambling harm have been identified, including circumstances in which the Customer does not acknowledge or recognise the issue.

Self-Exclusion: a voluntary request made by a Customer to be excluded from gambling activities for a specified period or permanently.

Cooling-off: a voluntary short-term break from gambling during which access to certain account functions and gambling products is restricted.

Uplift: a voluntary request submitted by a Customer to reopen or reactivate their account after the applicable Self-Exclusion period has ended.

Unsettled Bets: bets that have not yet been settled because the outcome of the relevant event has not been determined. Such bets will be classed as settled once the final result is known and confirmed.

Responsible Gambling

At 10bet-play.com, we are committed to providing our Customers with a safe, fair, and enjoyable sports betting and gaming experience.

Sports betting and gaming can be entertaining when approached responsibly. We work hard to ensure that gambling remains a form of leisure and does not negatively affect the financial situation, health, work, education, or personal relationships of our Customers.

We take responsible gambling seriously and encourage every Customer to do the same. Players should remain aware of the risks associated with gambling and use the available responsible gambling tools before gambling becomes a problem.

We actively monitor player behaviour to identify early signs of problem gambling or gambling-related harm. When relevant risk indicators are detected, we follow structured procedures for assessment, communication, intervention, account restriction, and support. These procedures may include contacting the Customer, requesting information, recommending responsible gambling tools, applying account restrictions, or suspending access to certain products.

If you have concerns about your gambling behaviour or require assistance, please contact us by emailing [email protected] or by using the live chat function available on the Website.

If you are uncertain about your gambling habits, consider the following questions:

• Have you ever missed work, school, college, appointments, or other responsibilities in order to gamble?
• Do you gamble as a way of escaping boredom, stress, unhappiness, anxiety, or personal problems?
• If you lose money while gambling, how does it make you feel? Does it make you want to gamble more?
• Have you ever gambled with money that was intended for bills, rent, food, debt repayments, or other essential expenses?
• Do you feel guilty about the amount of time or money you spend gambling?
• Has anyone expressed concern about the amount of time or money you spend gambling?
• Have you ever considered stealing, lying, borrowing money, or selling possessions in order to obtain money for gambling?
• Do you feel that you have lost control over the amount of money you spend on gambling?
• Would you become upset if money normally used for gambling had to be spent on other activities or essential expenses?
• Do you choose gambling instead of spending time with friends, family members, or other people close to you?
• When you lose, do you feel an immediate need to continue gambling in order to recover your losses?
• Does stress, anxiety, sadness, or frustration make you want to gamble more?
• Is gambling making you unhappy?
• Have you attempted to reduce or stop gambling but found that you were unable to do so?
• Do you hide or lie about your gambling activity?
• Has gambling caused financial, professional, educational, emotional, or relationship problems?

If you answer “yes” to one or more of these questions, you may be experiencing gambling-related difficulties.

We recommend contacting a recognised responsible gambling support organisation or speaking to a qualified professional.

You can also assess your gambling habits using responsible gambling self-assessment tools, including:

• Gamblers Anonymous 20 Questions Quiz;
• CAGE Questionnaire adapted for gambling, available by contacting our Customer Support team;
• other recognised responsible gambling self-assessment questionnaires.

Regular self-assessment is an important part of maintaining control and ensuring a safe and healthy gambling experience.

Cooling-Off

Cooling-off may also be referred to as Time Out.

The following Cooling-off periods are available:

• 24 hours;
• 7 days;
• 1 month;
• 3 months.

During a Cooling-off period, you may still be able to log in to your account and request withdrawals. However, depositing funds will be restricted and all sports betting, casino, live casino, virtual sports, and other gambling functions will be disabled.

Depending on the preferences selected for your account, you may continue to receive marketing materials, electronic communications, social media advertising, VIP loyalty programme information, or other promotional communications during the Cooling-off period.

Marketing preferences can be managed separately through your account settings or by contacting Customer Support.

Your betting account will automatically reopen once the selected Cooling-off period has ended.

If you wish to reopen your account before the Cooling-off period expires, you may contact our Customer Support team. Any request for early account reopening will be reviewed in accordance with our responsible gambling procedures, applicable legal requirements, and the circumstances of the restriction.

We reserve the right to refuse an early reopening request where we believe that restoring access may create or increase a risk of gambling-related harm.

You can activate a Time Out through the responsible gambling section of your account or request one by contacting our Customer Support team by email or live chat.

Self-Exclusion

If you believe that your gambling has become problematic or is no longer under control, you can request Self-Exclusion by contacting Customer Support or by using the responsible gambling tools available through your account.

The following Self-Exclusion periods are available:

• 1 year;
• 3 years;
• 5 years;
• 10 years;
• lifetime.

Once a Self-Exclusion request has been processed, your account will remain restricted throughout the selected period. Where permanent or lifetime Self-Exclusion has been selected, the account restriction will remain in place permanently.

During Self-Exclusion, you will not be able to log in, deposit funds, place bets, access casino games, claim bonuses, participate in promotions, or use any other gambling products offered by 10bet-play.com.

Any ante-post bets may be voided and refunded, subject to our betting rules, Terms and Conditions, and applicable anti-money laundering and counter-terrorist financing requirements.

Before requesting Self-Exclusion, you should withdraw any available funds held in your betting account.

It is our policy, where operationally and legally possible, not to complete the permanent restriction or exclusion of an account until all available withdrawable funds have been withdrawn or arrangements have been made for their return.

It is your responsibility as the Customer to ensure that a withdrawal request has been submitted. However, where a withdrawal cannot be completed before the account is restricted, you should contact Customer Support so that the remaining balance can be processed in accordance with our verification, security, payment, and anti-money laundering procedures.

Any Unsettled Bets held with 10bet-play.com at the time Self-Exclusion begins will be settled following the final result of the relevant event, unless the bet is voided under our betting rules.

If an Unsettled Bet is a winning bet, the applicable winnings will be credited to your account. You will need to contact Customer Support to arrange the withdrawal of any remaining funds.

Once Self-Exclusion has been applied, it cannot be reversed, shortened, cancelled, or revoked during the selected exclusion period. This restriction will remain effective even if you submit a written request asking us to restore access before the period has ended.

After Self-Exclusion has been activated, you will no longer receive direct marketing materials, promotional electronic communications, VIP loyalty programme information, personalised bonuses, or other direct promotions from us.

Although we will take reasonable steps to stop direct marketing, you may continue to see general advertising that is not based on your account information, including advertisements displayed through third-party websites, social media platforms, search engines, broadcasters, or advertising networks.

Please note the following:

1. When your selected Self-Exclusion period expires, your account will not be reactivated automatically.
2. If you wish to reactivate your account after the Self-Exclusion period has ended, you must submit a written request to our Customer Support team by email or live chat.
3. A request to reactivate an account may be subject to an additional waiting period, responsible gambling assessment, identity verification, source-of-funds checks, or other security and compliance procedures.
4. We are not obliged to reactivate an account after Self-Exclusion has expired. We may refuse reactivation where we believe that reopening the account could expose you to gambling-related harm or create regulatory, security, fraud, or compliance risks.
5. Self-Exclusion requested through 10bet-play.com applies to the gambling products, websites, applications, and accounts operated by us. It may not automatically apply to unrelated gambling platforms operated by other companies.
6. It is your responsibility to request Self-Exclusion separately from any other gambling operators with which you hold an account.
7. We will endeavour to apply your Self-Exclusion request as soon as reasonably and practically possible.
8. Your Self-Exclusion request will not be treated as fully effective until it has been implemented and confirmation has been communicated to you.
9. Until you receive confirmation, you should stop using your account and avoid placing further bets or making deposits.
10. If you receive confirmation of Self-Exclusion but later discover that you can still access any gambling service operated by us, you must stop using the service and inform us immediately.
11. You must not attempt to bypass Self-Exclusion by opening another account, using different personal details, registering through another email address, using another person’s payment method, or accessing the platform through another person’s account.
12. Any account opened or used in breach of an active Self-Exclusion may be closed or restricted in accordance with our Terms and Conditions.

Deposit Limits

A self-imposed Deposit Limit feature is available to Customers.

This feature allows you to limit the amount of money that can be deposited into your betting account during a selected period.

Deposit limits may be set on a:

• daily basis;
• weekly basis;
• monthly basis.

Deposit Limits can be activated through the responsible gambling section of your account. They can also be applied by our Customer Support team upon request.

The Deposit Limit feature may not apply to cryptocurrency deposits or certain alternative payment methods. Customers using such payment methods should contact Customer Support to confirm which responsible gambling controls are available.

Once a Deposit Limit has been reached, you will not be able to deposit additional funds until the selected period resets.

A request to introduce a new Deposit Limit or reduce an existing Deposit Limit will take effect immediately.

A request to increase or remove an existing Deposit Limit will be subject to a minimum waiting period of 24 hours before it can take effect.

During the waiting period, the previous lower Deposit Limit will continue to apply.

We may impose additional waiting periods, request confirmation, conduct a responsible gambling assessment, or refuse a request to increase or remove a Deposit Limit where gambling-related concerns have been identified.

Deposit Limits do not prevent financial losses from gambling. You remain responsible for ensuring that all gambling activity is affordable and does not interfere with essential expenses.

Responsible Gambling Account Restrictions

10bet-play.com may apply a Responsible Gambling Account Restriction where we identify behaviour that may indicate problem gambling or an increased risk of gambling-related harm.

Indicators may include:

• frequent or unusually large deposits;
• repeated failed deposit attempts;
• rapid increases in deposit or staking amounts;
• chasing losses;
• prolonged gambling sessions;
• repeated cancellation of withdrawals;
• gambling at unusual times or for unusually long periods;
• expressions of distress, financial difficulty, or loss of control;
• attempts to borrow money or obtain credit to gamble;
• repeated requests to increase responsible gambling limits;
• gambling behaviour that appears inconsistent with known financial circumstances;
• multiple account registrations;
• attempts to bypass a previous restriction or Self-Exclusion.

Where concerns are identified, we may:

• contact the Customer;
• ask questions about gambling activity;
• request financial or affordability information where legally permitted or required;
• recommend or apply Deposit Limits;
• restrict specific gambling products;
• disable bonuses and promotions;
• prevent further deposits;
• suspend the account;
• apply a Cooling-off period;
• apply Self-Exclusion or another account restriction;
• close the account permanently.

A Responsible Gambling Account Restriction may be applied even where the Customer does not agree that their gambling behaviour presents a risk.

The protection of the Customer and compliance with responsible gambling requirements will take priority over continued access to gambling services.

Protection of Minors

10bet-play.com operates an 18 years and over only policy.

You must be at least 18 years of age to register an account, deposit funds, place bets, or participate in any gambling product offered by 10bet-play.com.

We may request documentation to verify your identity and age. An account may be restricted or suspended until age and identity verification has been completed.

The following steps can help protect minors and prevent them from accessing 10bet-play.com or gambling-related information:

• do not leave your account logged in and unattended;
• do not share your username, password, payment card details, verification documents, or other sensitive information;
• do not use the “Remember Me” function when accessing 10bet-play.com from a shared computer or device;
• disable automatic login features;
• untick any browser option that saves passwords;
• use separate computer or mobile device profiles for adults and minors;
• keep payment cards and digital wallets inaccessible to minors;
• enable parental controls on computers, mobile devices, app stores, and Internet routers;
• use child-protection or website-filtering software;
• regularly check the browsing history and installed applications on shared devices.

Child-protection software such as Net Nanny or CYBERsitter may help filter gambling-related Internet content.

We also encourage the use of third-party tools that can block access to gambling websites, including:

• BetBlocker: www.betblocker.org;
• GamBlock: www.gamblock.com;
• Gamban: www.gamban.com.

If you become aware of a person under the age of 18 who has registered or attempted to register an account with 10bet-play.com, please notify us immediately by emailing [email protected] or contacting us through live chat.

Where an underage account is identified, it will be suspended and investigated. Deposits, withdrawals, winnings, losses, and bets associated with the account will be handled in accordance with applicable law, our Terms and Conditions, and our verification procedures.

Customer Responsibilities

Responsible gambling is a shared responsibility.

As a Customer, you are responsible for:

• ensuring that you meet the legal age requirement;
• ensuring that online gambling is lawful in your country or location;
• providing accurate account information;
• keeping your account details secure;
• gambling only with money that you can afford to lose;
• monitoring the time and money spent gambling;
• using responsible gambling tools when necessary;
• complying with any Cooling-off or Self-Exclusion restriction;
• informing us immediately if a restriction is not operating correctly;
• not attempting to bypass account limits or exclusions;
• seeking professional assistance where gambling is causing harm.

You should never treat gambling as a source of guaranteed income or a solution to financial problems.

Rules

10bet-play.com operates according to a range of rules designed to provide a safe, secure, responsible, and fair online betting and gaming experience.

You should read and understand the following documents, which form an integral part of this Policy and must be interpreted together with it:

• Terms and Conditions;
• Betting Rules;
• Casino Rules;
• Bonus Terms and Conditions;
• Privacy Policy;
• Cookie Policy;
• AML and KYC Policy.

You must be at least 18 years of age to register an account with 10bet-play.com.

It is illegal to register, deposit, place bets, or participate in gambling through 10bet-play.com if you are under 18 years of age.

Customers may be required to verify that they are at least 18 years old by submitting requested identification and verification documents.

Account holders are responsible for maintaining the confidentiality of their username, password, payment details, and other account information.

You must not allow any other person, including a minor or a Self-Excluded person, to access or use your account.

Once a bet has been accepted, it cannot normally be changed or cancelled unless cancellation is permitted under our Betting Rules or approved by us in exceptional circumstances.

We reserve the right to apply responsible gambling restrictions, suspend accounts, request additional verification, refuse transactions, close accounts, or take other protective measures where required by law, regulation, licence conditions, our internal procedures, or concerns regarding gambling-related harm.

Contact Us

If you have questions about responsible gambling, Cooling-off, Deposit Limits, account restrictions, or Self-Exclusion, please contact our Customer Support team:

Website: www.10bet-play.com
Email: [email protected]
Live Chat: available through the 10bet-play.com Website

Our Customer Support team can provide information about the responsible gambling tools available on your account and help you submit a Cooling-off or Self-Exclusion request.

Important Notice

Gambling involves financial risk and may result in the loss of money.

Only gamble with money that you can afford to lose.

Do not borrow money or use funds intended for essential expenses in order to gamble.

Gambling should be treated as entertainment and not as a way to generate income or recover financial losses.

You must be at least 18 years of age to use 10bet-play.com.